Shipping Policy

​Shipping & Delivery Policy​

Thank you for choosing our store. We're committed to providing transparent tracking and exceptional service throughout your delivery journey.

Real-Time Tracking​

• All orders include 24/7 progress updates accessible through your account dashboard
• Automatic email notifications at key milestones:

• Package departure from our warehouse

• Customs clearance initiation (where applicable)

• Final delivery preparation

• Average refresh interval: 4 hours for international shipments

​Service Commitment​

We guarantee:

1. Full refund/replacement for items lost/damaged due to carrier negligence

2. Proactive customs documentation assistance

3. Dedicated support team (response within 24 business hours)

​​Force Majeure Clause​​
Regrettably, we cannot assume responsibility for delays/losses caused by:
✓ Unforeseeable government policy changes
✓ Customs regulation updates post-shipment
✓ Natural disasters (floods, earthquakes, etc.)
✓ Political unrest or trade embargoes

​​Resolution Process​​
For any shipping concerns:

1. gaodon20@gmail.com. within 14 days of delivery ETA

2. Include:

   • Order number

   • Screenshot of tracking anomaly

   • Customs documentation (if requested)

3. Typical resolution timeline: 3-5 business days

​​Peace of Mind Recommendation​​
Consider adding Shipping Protection during checkout to cover unforeseen circumstances

. Our partners at [Insurance Provider] offer coverage for:

• 100% value protection

• Expedited re-shipping

• Customs dispute assistance